SKILLS
- Ten years experience with user interface design for consumer websites and desktop applications.
- Leader with expert understanding of business strategy for prioritization, user interface design principles, product build cycle and working within a cross-functional team under tight deadlines.
- Highly proficient in formulating and refining product requirements.
- Expert at creating functional specifications including flows, wireframes, mockups, and interactive prototypes using: Adobe Creative Suite (Fireworks, Photoshop, Illustrator, Dreamweaver), Microsoft Office, Visio, Acrobat, Demoshield
- Strong front-end coding skills for rapid prototyping using: HTML, JavaScript, jQuery, CSS, AJAX, XML, PHP, Java, Flash with ActionScript, Flex
- Experienced in all phases of usability testing including user profiles and personas, task analysis, contextual research, test moderation, and reporting.
- Excellent written, verbal and personal communication skills.
- Strong drive to learn and apply new technologies in real-world situations.
EXPERIENCE
2007 - present, Senior User Interface Designer, Quicken Health Group, Intuit Inc.
- Design lead during successful launch of Quicken Health Expense Tracker, a web app that helps consumers understand and pay their medical expenses. Grew customer base to over 70K users with a Net Promoter score of +30 in an industry where scores are negative for healthcare sites.
- Represent customer experience in cross-functional build planning by balancing requirements, user research observations, in-market analytics and support requests while meeting health plan demands.
- Produce high-quality product features and improvements through all stages of design, from concept iteration to spec documentation to design QA before pushing to production.
- Maintain working prototype for rapid iteration and communication of design ideas and implementation with product management, engineering and the design team.
- Create design patterns and collaborate with other designers to set design standards across all products.
- Partner with marketing and product management to create provider-focused websites and emails that met business goals, were consistent with brand guidelines, and met resource and implementation limits.
- Contributed to coding and design of first mobile web app launched by Quicken Health Group.
- Launched Òunstructured timeÓ project called Quicken Health Live Community, an internal social website where employees can connect to get answers on health benefits.
- Filed patent on a contextual feedback mechanism.
2005 - 2007, User Interface Design Manager, PhotoSite (a division of United Online)
- Created and evangelized product vision for redesign of online photo/video management on the PhotoSite website, using the latest advances in web interfaces to improve overall customer experience.
- Guided PhotoSite design efforts through acquisition and migration to new corporate system.
- Defined, designed and launched online web application translating functionality from desktop software to browser-based environment. Focused on improving new user experience, web app increased adoption rates over 30%.
- Maintained design standards throughout all of PhotoSite’s product design and product marketing efforts, working very closely with the Director of Marketing.
- Directed and supervised design work from local contract UI/visual designers and outsourced graphic designers in India.
- Integrated usability testing and methods into build cycle.
- Represented UI design voice in product planning meetings with Vice President and directors.
- Responsible for training and managing one other designer while maintaining high level of production.
2000 - 2005, User Interface Designer, Homestead Technologies
- Contributed to overall success of PhotoSite product, leading to its acquisition by United Online.
- Collaborated with CEO and directors in a cross-functional team focused on the business strategy for the Website product.
- Led redesign of website publishing desktop software from initial concept through beta period culminating in successful launch.
- Produced product requirements and several detailed functional specifications for each build cycle.
- Developed and refined template used for all specification documents.
EDUCATION AND HONORS
Stanford University, Stanford, CA
2000 M.S. in Materials Science and Engineering (4.00 GPA)
1998 Stanford Graduate Fellow
Johns Hopkins University, Baltimore, MD
1997 B.S. in Materials Science and Engineering (Dean's List; 3.77 GPA)
1997 Materials Science and Engineering Student Award